Outsourcing this process to a firm specializing in logistics, tracking, equipment testing, refurbishment, and processing can save money and provide efficiency in the entire process.

In addition to testing and evaluation, to determine if any deficiencies exist, other key elements important to a Returns Process are:

• Rework – For minor technical issues, onsite repair technicians can use new or harvested parts to repair items to working condition.

• Real-time visibility/tracking – With continual tracking of defects or issues, the originating manufacturer can observe general market issues and focus more on the resolution for current or future generations of products. This will effectively target education and create a preventive measure for returns.

• Remarketing – Reintroducing repaired or quality returned merchandise allows some recoup of cost.

• Retirement – For DOA systems or systems beyond repair, rapid destruction can occur, removing the asset from the product stream.

Hesstech specializes in RMA/Trade-in Services for electronics and information technology products including laptops, computers, and other consumer electronics.

Hesstech’s STAR System provides for continuous visibility and tracking from RMA number issuance to final product determination. This industry leading technology has integrated acceptance, testing, product tracking, and status reporting providing detailed visibility into the returns process.

Hesstech’s technical staff will repair laptops, computers and other consumer electronics. Our testing procedures are geared toward ensuring that materials deemed acceptable for remarketing are within acceptable guidelines to ensure quality products are resold.

Hesstech has many years of experience in the reverse logistics area and a reputation for proper processing. You can trust your returns to Hesstech